Fulfillment Policy

At Siren Basics, customer satisfaction is our top priority. Our fulfillment policy is outlined below. Your feedback is invaluable to us, and we welcome and encourage you to reach out with questions, concerns and complaints regarding our products and services. 

To contact customer service, please email us at hello@sirenbasics.com and we will respond within 1-2 business days.

Siren Basics sells underwear and select fashion accessories at this time. Our products and services are billed in U.S. dollars.

The Fulfillment Policy below will help customers understand how Siren Basic fulfills orders and payments made by credit card via the payment processor Stripe. More information on our policies can be found in the FAQ section, our Privacy Policy and our Terms & Conditions. For more information, contact us at hello@sirenbasics.com

 

Returns

We are unable to accept returns or exchanges at this time due to sanitary and hygiene concerns, however we are working to implement a new service to recycle our customers’ unwanted undies at textile waste facilities local to us. 

 

Refunds

Siren Basics does not guarantee refunds, however refunds may be issued on a case by case basis. If you are dissatisfied with our service or products received, please contact us via email at hello@sirenbasics.com and we will gladly work with you to find a solution.

 

Shipping & Delivery

We deliver our products via USPS. Deliveries for orders placed through or by our site are subject to the terms and conditions of the third party delivery providers delivering your order. We offer free shipping on orders over $50. For orders under $50, the customer is responsible for the cost of shipping, as determined by the carrier.

We try to ship everything out within 5 days of receiving your order, however because we are family-owned and operated, you may experience delays. Delivery typically takes a week after the order is fulfilled. We do not offer expedited shipping at this time. If you need your order by a specific day, please let us know at hello@sirenbasics.comand we will try our best to accommodate.

Cancellations

We accept cancellations only for orders that have not yet been shipped. If you need to cancel an order, please email hello@sirenbasics.com with your cancellation request and order details. A refund will be issued within 1-2 business days of confirmation of cancellation.

Service Details and Contact Information

For enquiries or comments regarding this Policy, customers may email hello@sirenbasics.com, or by regular mail at 480 Elizabeth Avenue, Somerset, NJ 08873.