FAQ
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We cannot change your order once it is placed and confirmed, whether it is a product change, email address change and/or address change. We also cannot cancel orders. Please double-check and confirm your order before you place it.
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We try to ship everything out within 5 days of receiving your order, however because we are family-owned and operated, you may experience delays. Delivery typically takes a week after the order is fulfilled. We do not offer expedited shipping at this time. If you need your order by a specific day, please let us know athello@sirenbasics.comand we will try our best to accommodate.
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When you place your order, you will receive an email to the provided email address with the order confirmation. Once the order is shipped, you will receive another email with the tracking number provided by the postal service. Because we are based in NYC, and packages tend to get stolen, you will receive a third email once your order is delivered to ensure it is safely received.
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We currently only ship within the United States.
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Orders are shipped from our solar-powered fulfillment center in Somerset, New Jersey. Your order will ship via USPS.
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Fulfillment Policy
At Siren Basics, customer satisfaction is our top priority. Our fulfillment policy is outlined below. Your feedback is invaluable to us, and we welcome and encourage you to reach out with questions, concerns and complaints regarding our products and services.
To contact customer service, please email us at hello@sirenbasics.com and we will respond within 1-2 business days.
More information can be found in our Fulfilment Policy, our Privacy Policy and our Terms & Conditions. For more information, contact us at hello@sirenbasics.com
Returns
We are unable to accept returns or exchanges at this time due to sanitary and hygiene concerns, however we are working to implement a new service to recycle our customers’ unwanted undies at textile waste facilities local to us.
If you need to cancel an order, please email hello@sirenbasics.com -
Mesh: Our mesh undies are composed of 92% nylon and 8% spandex and lined with cotton.
Cotton: Our cotton undies are composed of 95% cotton and 5% spandex for stretch and adaptability and lined with cotton.
Silkies: Our silky undies are composed of 86% nylon and 14% spandex and lined with cotton.
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All Siren Basics orders placed through our site come with a complimentary poster designed by Fisk from our first launch, stickers and a reusable silk pouch for all your goodies ranging from undies to skincare.
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As a small family-owned business, we have a very small team to design, coordinate and launch products. We pour our hearts and minds into every launch to ensure each product is designed and executed with intentionality, care and love. With that being said, we don’t have fast turnaround times on launches but recommend checking us out on Instagram where we keep our community updated on new launches.
You can also sign up for our text list by texting SIREN to 844-931-4258 to stay up-to-date on any new Siren Basics developments.
